Week 2

Hello Ladies,

Welcome to week 2 of your Retail and Customer Service Course. In today's class, we discussed the importance of Quality Customer Service in the community. We had a look at what positive customer service looks like and some of the causes of poor customer service. To top the morning off, everyone went off to catch some of TAFE staff in the act of performing quality customer service. Some of you went to the library, some went to the canteen and others visited the administrative offices. The reports were great to read. Thank you everyone for your enthusiastic cooperation.

If you missed this class, don't worry: You can still participate in the observation activity by clicking this link and following instructions. Please make sure to hand it in as soon as possible so that you will remain up-to-date with your work.

In the afternoon computing class, we opened the profiles that we had created in Week 1. We shared the photos I took of everyone on my iPhone and you learned how to save them to your USB and then to insert those images into your profile. We reviewed the ergonomics of your chairs and periferals and had a great stretch to avoid physical stress from prolonged computer use. Finally, we saved the Profiles back to the USB so we can work on them again next week.

And speaking of next week, here is a bit of what you can expect:

• We will be seeking refuge from the cold in the library as we study Customer Service using a couple of videos and Q&A booklets



• We will activate your usernames and passwords for the internet and I will introduce you to the internet.



• We will use Google to find a photograph on the internet and you will save it to disk so that you can insert it to your profiles.

I can't wait to get started.

See you soon,

LiZzY